Patient Rights

Patients’ Rights

To be registered with and receive treatment from a GP
To be dealt with in a courteous and professional manner by all members of our staff
To be seen by an appropriate health care professional within 48 hours of request (for urgent cases we would aim to see patients within 24 hours)
To expect complete confidentiality and for information about them to be protected in line with the current Data Protection Act
To ask for a second opinion from medical staff where appropriate
To not wait longer than 30 minutes beyond a booked appointment time except in exceptional circumstances
To receive treatment in line with current medical guidelines
To have access to an interpreter whenever possible (we will need advance notice)
To receive treatment regardless of race, nationality, gender, age, social class, religion, sexual orientation, appearance, disability or medical condition.

Patients’ Responsibilities

To arrive promptly for appointments and report to our Duns Medical Group reception desk on arrival
To behave in a non-threatening, non-violent manner to all members of staff
To notify the practice if unable to attend an appointment
To notify the practice of any change of circumstances e.g. address, surname or telephone number
To attempt self treatment of minor illnesses such as coughs and colds whenever possible
To book ahead if wishing to be seen by a specific doctor
To pass on your comments to healthcare staff
To take care with medicines, and return any which you do not require or are out-of-date to your community pharmacist